Privacy Policy

Effective date: January 01, 2026
Website: www.queenb-coaching.com
Business name: CS-Firefly Ltd.

Scope of Policy

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This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or submit your information to request a call back about our coaching services.

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Information we collect

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When you fill out a form on this website or subscribe via this website, we may collect:

• Contact details: name, email address, phone number

• About you / your needs: message content, coaching goals or interests, preferred callback time, and any other details you choose to provide

• Technical info (automatically collected): IP address, device/browser type, pages viewed, and approximate location (city/region) based on IP

• Cookies (if enabled): see “Cookies” below

Important: Please don’t submit sensitive personal information (e.g., medical details, government ID numbers, or highly sensitive financial info) through the website form.

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How we use your information

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We use your information to:

• Respond to your request and contact you (email, phone, or text if provided)

• Schedule and manage introductory calls and service inquiries

• Provide customer support and communicate about our services

• Improve our website (analytics, troubleshooting, performance)

• Maintain security, prevent fraud, and enforce our terms

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Legal basis for processing

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Depending on where you live, we process personal information based on one or more of these grounds:

• Your consent (e.g., you submit a form asking to be contacted)

• Legitimate interests (e.g., responding to inquiries, running our business, improving our site)

• Contract steps (e.g., communicating before providing paid services)

• Legal obligations (e.g., recordkeeping if required)

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How we share your information

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We do not sell your personal information.

We may share information with trusted service providers who help us operate the website and communicate with you, such as:

• Website hosting and form tools (e.g., Wix)

• Email and scheduling tools (e.g., Google, Calendly)

• Analytics tools (e.g., Google Analytics)

• CRM or client management software 

They only receive the information needed to perform services for us and are expected to protect it.

We may also share information if required by law, regulation, legal process, or to protect rights and safety.

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Cookies and analytics

We may use cookies and similar technologies to:

• Keep the site working properly

• Understand how visitors use the site

• Improve performance and content

You can control cookies through your browser settings. If we use a cookie banner/consent tool, you can manage preferences there.

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How long we keep your information

We keep your information only as long as needed for the purposes described above, including:

• To respond to your inquiry and follow up

• For legitimate business records and operational needs

• To meet legal or accounting requirements

Typical retention: inquiry form submissions are usually kept for 24 months, unless you become a client (then we may retain certain records longer for legal/business reasons).

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How we protect your information

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We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system can be guaranteed 100% secure, but we work to reduce risk.

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Your rights and choices

Depending on your location, you may have rights to:

• Request access to the personal information we have about you

• Ask us to correct or update it

• Request deletion (where applicable)

• Object to or restrict certain processing

• Withdraw consent (where processing is based on consent)

To make a request, contact us using the details below.

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Email marketing

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If you join our newsletter or agree to receive marketing emails, you can unsubscribe anytime using the link in our emails or by contacting us. Alternatively, we may send follow-up messages related to your request.

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Third-party links

Our website may link to third-party sites (e.g., social media or booking platforms). We’re not responsible for their privacy practices. Please review their policies.

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Children’s privacy

Our services and website are not intended for children under 18, and we do not knowingly collect personal information from children.

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International visitors

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If you access the website from outside Canada, your information may be processed in your country or wherever our service providers operate. We take steps intended to ensure appropriate safeguards where required.

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Contact us

If you have questions or requests about this policy, contact:

Tejal (TJ) Madhwani
Email: admin@queenb-firefly.com

Updates to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last updated.

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